Policies
Refund Policy
When Vaarta refunds a subscription, and when it does not.
Last updated: 8 September 2026
The first month is free precisely so that nobody has to ask for a refund to find out whether this works. After that:
- Subscriptions are month-to-month. Cancel and billing stops at the end of the current month.
- We do not refund unused days within a month already paid for.
- If we fail to deliver the service for more than three consecutive working days for reasons within our control, we credit that month in full on request.
- Meta's message charges are billed by Meta and are not refundable by us. Take those up with Meta.
- Custom integration work is quoted separately and billed on completion; it is non-refundable once delivered.
Refund requests go to hello@vaartatech.com and are answered within 7 working days.